We, Totem Adornments Limited, are committed to safeguarding the privacy of our website visitors.

This Privacy and Cookies Policy (the Policy) (together with our Terms and Conditions and any other documents referred to in these documents) explains how we use any personal information about you (you / your) that we collect when you use the Totem Adornments website and any of other online products, sub-sites and all other websites owned, operated and controlled by us (collectively, the Website). Please read these documents carefully. Defined words used in the Terms and Conditions shall have the same meaning when used in this Policy.

By using the Website (and in particular by submitting your personal information to us via the Website), you consent to the collection, storage and use of your personal information and use of cookies as described in this Policy. If you are a parent allowing your child to use the Website, references in this Policy to “your personal information” shall be to your child’s personal information.

Data protection compliance

The Website is controlled by us from our offices in the United Kingdom (UK). Personal information collected via the Website is processed in compliance with the Data Protection Act 1998 (Act). For the purpose of the Data Protection Act 1998, we are registered as a data controller (our registration number is [insert registration number]) and our data protection officer is [insert name of data protection officer], available at [insert email address].

If you choose to visit the Website from outside the UK, you do so at your own risk, with the understanding that personal information collected from the Website may be collected, stored and used in a country whose privacy laws may be different and less protective than those of your home country.

Our Website and our Goods are only offered to users aged at least 18 (or the age of majority in your territory of residence). If you are under such age, please do not use our Website or provide personal information through the Website.

What information do we collect?

In operating the Website, we may collect, store and use the following data about you:

  • information about your computer and about your visits to, and use of, the Website (including your Internet Protocol (IP) address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);

  • information that you provide by filling in forms on the Website, such as when you register for information, sign up for an account or make a purchase; and

  • any other information that you choose to send us via the contact form.


A “cookie” is a small text file deposited on your computer’s hard drive when you access a website. Please read the section on cookies below, which sets out details of the cookies used on the Website.

How we use your information

Personal information submitted to us via the Website will be used for the purposes specified in this Policy or at relevant parts of the Website.

We may use your personal information to:

  • administer the website;
  • improve your browsing experience by personalising the Website;
  • enable your use of the services available on the Website;
  • send you general (non-marketing) commercial communications (unless you have told us not to);
  • send you email notifications which you have specifically requested; and
  • deal with enquiries and complaints made by or about you relating to the website.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing

Disclosing and sharing your information

We may disclose the personal information that you submit to the Website to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this Policy.

In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); -to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this Policy, we will not provide your information to third parties.

Storing your personal data

All information you provide to us is stored, usually within the UK or other parts of the European Economic Area (EEA), on secure servers hosted by us or third parties providing hosting or other services for us.

The information that we collect from you may be stored at, transferred to or processed in any of the countries in which we operate, including a destination outside of the European Economic Area (EEA), in order to enable us to use the information in accordance with this Policy.

Information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the EEA. By using the Website, you expressly authorise the export of your personal information (including sensitive personal information, if any), outside of the EEA and to such countries, strictly in accordance with this Policy.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password and firewall protected) servers.

Unfortunately, data transmission over the internet is inherently insecure, and therefore we cannot guarantee the security of data sent over the internet. You acknowledge and accept that, despite our efforts to protect your personal information, there is a risk that others may try to intercept the personal information you provide to us. Transmission of your information is entirely at your own risk.

Access to information

The Data Protection Act 1998 gives you the right to know whether we hold information about you, and also to access that information and require it to be corrected if it is inaccurate. To request access to your information, or if you wish to be removed from our database at any time, please contact Provision of such information may be subject to:

  1. the payment of a fee (currently fixed at £10.00); and
  2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

Anyone subscribing to receive information from Totem Adornments can unsubscribe from receiving such information at any time, either by following the unsubscribe instructions sent with all electronic communications, or by e-mailing

Third party websites

The Website contains links to other websites. These third party websites should have their own privacy policies which you should check before you submit any personal data. We are not responsible and do not accept any liability for the privacy practices or content of such websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact details

If you have any questions about this Policy or our treatment of your personal information, please write to us by email at


This section sets out how we use cookies when you use the Website. By using the Website you are confirming your consent to our use of cookies as explained in this Policy.

What are cookies?

Cookies are widely used to allow online and mobile sites to function efficiently and are often small text files that (depending on your browser settings) are deposited on your computer, mobile phone, tablet or other device when you visit a site. The cookies may be sent back to that site when you visit again, and may then be used by the server to identify and track your use of the Website.

This page describes what information they gather, how we use that information and why we sometimes need to store these cookies. It also explains how you can prevent these cookies from being stored; however this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies see:

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Here are the cookies we use on the Website and details of what each of the cookies is used for:

Cookie name Cookie type and duration Purpose
PHPSESSID Persistent. 5 days. This cookie is essential for operation of the site. It identifies the current session of the site visitor.
Cookieconsent_dismissed Persistent. 1 year. The cookie is set when the cookie consent bar has been acknowledged and closed, so we know that a user has consented to our use of cookies.
p_m Persistent. 5 days. This cookie is set when the visitor has logged into the shop system. It is essential for operation of the shop.
_cfduid Persistent. 1 year. This cookie is set by Content Delivery Network and web firewall, Cloudflare. Is it strictly necessary for site security operations.
Persistent. 2 years / 5 minutes. These cookies are set by Google Analytics. When a user visits the Website, these cookies are used to distinguish unique users, sessions and visits.The information they record helps us to measure how visitors use the Website. We use the information they provide to help improve the Website.
Persistent. 10 years/1 year/1 month/1 day/1 hour. These cookies are set by Gauges Analytics. These cookies are also used to measure how visitors use the Website in order for us to improve it.
Session/Persistent. 30 minutes/1 year. These cookies are set by Piwik Analytics. These cookies are also used to measure how visitors use the Website in order for us to improve it.

Third party cookies

We use third party cookies, such as Google Analytics and Piwik Analytics, to analyse the use of this website. The analytics cookies generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. The relevant third party will store this information. Google’s privacy policy is available at: Piwik’s privacy policy is available at:

Disabling cookies

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from.

Be aware that disabling cookies will affect the functionality of the Website and many other websites that you visit too. Disabling cookies will usually result in also disabling certain functionality and features of this Website.

Further information on rejection and deletion of cookies is provided at

More information

If you have any questions on this Policy or our use of cookies, you can email us at

Changes to this Policy

We keep this Policy under regular review and we may, from time to time, update or otherwise modify this Policy. We will notify you of any changes to this Policy by posting the modified Policy on the Website. If you then continue to use the Website, you will be confirming your consent to our use of cookies or your information as set out in the modified Policy. You are encouraged to check the terms of this Policy whenever you visit the Website.

This policy was last modified on 13 June 2016.